Refund Policy

At WhatTheTech, we want you to be happy with your purchase.
If you’re not satisfied, please review our returns and refunds policy below.

UK Consumer Rights

If you are shopping from the UK, you are protected under the Consumer Rights Act 2015.

  • Items must be as described, fit for purpose, and of satisfactory quality

  • If an item is faulty or not as described, you are entitled to a repair, replacement, or refund

Your statutory rights are not affected by this policy.

Change of Mind Returns

If you change your mind, you may request a return within 14 days of receiving your item.

Conditions:

  • The item must be unused, unworn, and in its original packaging

  • Proof of purchase is required

Please note:

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Clear photos or video showing the issue

Once verified, we will offer:

  • A replacement, or

  • A full refund, depending on the situation

In most cases, you will not need to return the item.

Non-Returnable Items

The following items cannot be returned:

  • Items showing signs of use or damage caused by misuse

  • Clearance or sale items (unless faulty)

  • Items damaged after delivery

Refunds

Once approved:

  • Refunds are processed to the original payment method

  • Please allow 5–10 business days for funds to appear in your account

Late or Missing Refunds

If you haven’t received your refund:

Lost or Delayed Orders

If your order:

  • Has not arrived within the estimated delivery timeframe, or

  • Is confirmed lost in transit

Please contact us and we will arrange a replacement or refund.

Exchanges

We do not offer direct exchanges.
If you need a different item, please request a return (if eligible) and place a new order.

How to Start a Return

To request a return or refund, please contact us on the contact us page

Include:

  • Order number

  • Reason for return

  • Photos if applicable

Contact Us

If you have questions about this policy, contact us on the contact us page