Frequently Asked questions

📦 Where is my order?

Once your order is placed, it is processed within 1–3 business days.

After dispatch, delivery usually takes:

  • UK: 7–15 business days

  • Europe: 7–18 business days

  • International: 10–25 business days

You’ll receive a tracking number by email once your order has been shipped.

Thank you for shopping with WhatTheTech!
We know you’re excited to receive your tech, so here’s everything you need to track your order.

How Tracking Works

Once your order has been processed and shipped, you will receive an email with tracking details.

  • Please allow 2–5 business days for tracking updates to appear after dispatch.

  • Delivery times vary depending on the product and your location. See our Shipping Policy for estimated delivery times.

Tracking Your Order

  1. Check your confirmation email for your tracking number, alternatively use the track my order page

  2. Click the link in the email to see the latest updates from the carrier 

  3. If your order has not updated after a few days, don’t worry — sometimes tracking information takes time to appear.

Lost or Delayed Orders

If your order is outside the estimated delivery timeframe or appears lost:

  • Contact us at whatthetechoffice@gmail.com

  • Include your order number and we will investigate with the supplier and carrier

We will arrange a replacement or refund if necessary.

Need More Help?

If you have any questions about tracking or your delivery, please contact our support team on the contact us page

We aim to respond within 24–48 hours, Monday to Friday.

🚚 Why is my delivery taking longer than expected?

Some of our products are shipped directly from our international fulfilment partners.
This allows us to offer better prices on innovative tech, but can sometimes result in longer delivery times.

If your delivery is outside the estimated timeframe, please contact us and we’ll look into it for you.

🔎 How do I track my order?

Once your order has shipped, you’ll receive an email with tracking details.

Please allow 2–5 days after dispatch for tracking updates to appear.

You can also visit our Track My Order page.

📦 Will my order arrive in multiple packages?

If you order more than one item, they may be shipped separately and arrive at different times.
This helps ensure faster delivery overall.

💳 How can I change or cancel my order?

If you need to change or cancel an order, please contact us within 12 hours of placing it.

Once an order has been processed or shipped, changes may not be possible.

🔁 What is your returns policy?

We accept returns under certain conditions in line with UK consumer law.

Please see our Returns & Refunds Policy for full details.

⚠️ What if my item arrives damaged or faulty?

If your item is damaged, faulty, or incorrect:

  • Contact us within 48 hours of delivery

  • Send your order number and clear photos or video

We’ll arrange a replacement or refund as quickly as possible.

📬 What happens if my parcel is lost?

If your order is confirmed lost in transit, we will offer:

  • A replacement, or

  • A refund

Please contact our support team if your order has not arrived within the estimated timeframe.

🌍 Do you ship internationally?

Yes, we ship to many international destinations.

Delivery times and customs fees may vary depending on your location.

💷 Will I have to pay customs or import fees?

For UK customers, customs charges are unlikely.

For international orders, any customs duties or import taxes are the customer’s responsibility.

🔒 Is my payment information secure?

Yes. All payments are processed securely using SSL encryption and trusted payment providers.

We do not store your card details.

📧 How do I contact WhatTheTech?

You can reach us on the contact us page

We aim to respond within 24–48 hours, Monday to Friday.

🧠 Didn’t Find Your Answer?

If you still have questions, feel free to contact us and we’ll be happy to help.